Billing Policy


Updated: Mar, 2019

1. General Policies For Services Fee

  • If a service order is signed, fees are due until Webnix is formally notified in writing of a cancellation request. This policy is in effect even if there is in processing of hardware & software order, IT outsourcing, maintenance services, cloud services or other related IT services signed. 
  •  No new services will be added to any account with an outstanding balance at the time the order for additional services is placed.  If new services are requested they will be activated only after the current outstanding balance has been cleared.  
  • All cancellations must be in writing & from the original person or company who had requested the service.  (Faxes on company letter head, a postal hard copy request, or an email from the domain owner from an email address of the domain in question are sufficient. TELEPHONE REQUESTS ARE NOT SUFFICIENT AS CIRCLE NET HAS NO DEPENDABLE MEANS TO VERIFY IDENTITY OF CALLER AND NO WAY TO TRACE FRAUDULANT CANCELLATIONS).
  • Any suspected invoice error or dispute regarding any fees or account invoice must be brought to Webnix's attention by the customer within 30 days of the fee or invoice in question. After 30 days from the date of invoice the customer waives any and all rights to disputing of fees and invoice items, and will be responsible for payment in full on all fees and items as originally invoiced.
  • Payments are invoiced and due at the start of the period for which service is to be rendered. Some services and setup fees are billed in advance only; customers will be notified at time of order on such services.
  •  If a cheque is returned, then the account will be considered NOT paid, and all late penalties and fees will apply until the balance is cleared. In addition, a processing fee of HK$50 will be added to the balance due.
  • If the mailing cheque does not pay enough postage fee and is on hold by HK POST Office, we will charge HK$50 as a handling fee for insufficient HK POST postage fee.

2. Policies for Domain and Hosting Customers

  • ALL DOMAIN CUSTOMERS MUST SIGN A APPLICATION FORM. WEBNIX WILL NOT REGISTER /TRANSFERR OR HOST A DOMAIN WITHOUT A SIGNED APPLICATION FORM. Webnix employees may, as part of a sales process, LOOK UP the availability of a prospective domain name for a prospective customer BUT under no circumstances will a domain be registered unless & until there is a signed hard copy of the service order (or an electronic equivalent once such is available via Webnix's web site).
  • Service Fees for service(s) requested are due and payable in full regardless of usage or nonuse of such services. If a service order is signed, fees are due until Webnix is formally notified in writing of a cancellation request. This policy is in effect even if there is never a web page put up, or email is never used. The fees for hosting are due for the duration. 
  • The Billing Period will begin 3 business day from the date the application form or email confirmation are received for the customer. These first 2 days are FREE to allow completion of registration w/ the Internic, activation of domain on Webnix's server, setup/testing of domain, hosting account and email by customer, however billing will commence on day 3 if the process is started even if these activities have not been completed. Customer will not be billed beyond IF written cancellation is received within this 2 Days FREE period. But, this policy does not include domain name registration fee. 
  • Webnix Hosting Cancellations MUST be in writing & from the legal owner of the domain. (Faxes on company letter head, a postal hard copy request, or an email from the domain owner from an email address of the domain in question are sufficient. TELEPHONE REQUESTS ARE NOT SUFFICIENT AS WEBNIX HAS NO DEPENDABLE MEANS TO VERIFY IDENTITY OF CALLER AND NO WAY TO TRACE FRAUDULANT CANCELLATIONS). Domain Owner should fax or mail the Services Termination Letter to Webnix not less than 10 working days before the termination date. 
  •  Any domain transferred from Webnix without written notice of cancellation will forfeit any refund otherwise due. Any domain transferred from Webnix without written notice of cancellation which has an outstanding balance due at time of transfer will owe for the entire, then current, billing cycle and such bill will be immediately referred to Webnix Billing Department.  
  • Services Fee is NON REFUNDABLE. If application form is signed and after 2 Days FREE period, the services fee is due. 
  • Any balance more than 30 Days past due will result in suspension of services until paid in full. Customer who will be invoiced as "Due Upon Delivery" and balances must be cleared within 15 days on recurring services fee. Before the suspension of services, Webnix will email/mail/phone call to customer for overdue reminder after the due date of invoice or billing statement. (Service fees WILL continue throughout the suspension period and Webnix reserve the right to charge a 2% per month late fee will be applied to all past due balances). A processing fee of HK$300 will be added for account re-opening. 
  •  If a cheque is returned, then the account will be considered NOT paid, and all late penalties and fees will apply until the balance is cleared. In addition, a processing fee of HK$50 will be added to the balance due. 
  • If the mailing cheque does not pay enough postage fee and is on hold by HK POST Office, we will charge HK$50 as a handling fee for insufficient HK POST postage fee.
  • The cancellation will be effective the next business day after Webnix receives written notice from the domain owner or on the date a customer request provided it is a date after Webnix receive the customer's request. 
  • Any additional services upon customer request, charges will be billed on a separated billing statement during current billing cycle. A billing statement will be issued immediately and is due on receipt for customers. 
  • Overage charges for disk space and transfer volume will be billed MONTHLY. A billing statement will be generated including the overage charges and period in next billing cycle. Our hosting servers will keep check on each hosting account for disk usage and pop3 email usage everyday. Our customer support staff will contact customer for additional charges.
  • Upgrades in service level will be effective on the next billing cycle, overage charges for overages up to the end of the current cycle are due regardless of any outstanding request to upgrade service level.

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Webnix Technology Limited

Contact Information

Rm 802, Koon Fook Centre,
9 Knutsford Terrance,
Tsim Sha Tsui, Kowloon, Hong Kong

+ (852) 2720 8429 , + (852)  2425 1826

+ (852)  2729 7751

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Saturday: 10:00AM - 2:00PM
Sunday and Public Holiday: Closed
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