Removal Services

FOR Our Customer Only

As consumers and users of regulated electrical equipment (REE), we should also consider how to properly dispose of the waste equipment. Measures under the producer responsibility scheme on waste electrical and electronic equipment (WPRS) promote the proper recycling of these equipment, turning waste into resources, and reducing the environmental impacts of these products at their post-consumption stage.

Starting from August 1, 2018, the amount of recycling levy levied on each registered supplier for the purchase of regulated electrical appliances is as above:

Removal Services Terms

1. Applicable Conditions:
Customers who purchase regulated electrical equipment (REE), including air-conditioners, washing machines, refrigerators, televisions, computers, printers, scanners and monitors, as specified in the Product Eco-Responsibility Ordinance, can request our company to provide free removal service in accordance to the Removal Service Plan endorsed by the Environmental Protection Department, for the same type and quantity of used REE (Note 1). This services is only for new orders on and after August 1, 2018.

2. Removal location:
Any premises in Hong Kong

3. Arrangement:
(a) When a customer signs the Record of Choice of Removal Service; or
(b) Within three days after the transaction call 27208429 or fill in the below form. Please indicate the our invoice number, pickup address, contact person, telephone number, customer code and make a request to our company. If it is overdue, the removal service will be abandoned.

4. Timing of the removal services 
(a) Under normal circumstances, 3 working days are required to collect the used REEafter entering into the contact and receipt of the service request from the customer.
(b) The old items at the customers’ designated locations will be removed on the datespecified by the customers.
(c) Closed on Sundays and Public Holidays

5. Remarks:
(a) The removal service is handled separately from the delivery and installation service. The old parts waiting to be removed can be removed first as needed, or stored in the removal location for a short time, and then removed later. Customers can Arrange with staff
(b) The old items will not be returned once they are collected
(c) The old items must stand-alone and be freed from other connections or obstacles.
(d) If the old items have serious hygiene issues (for example: If there are rotten juice residues, cockroaches, ants), the staff has the right to refuse to remove the old parts, and consumers will no longer enjoy free removal services
(e) Customers shall give no less than 2 working days’ notice prior to the scheduled dateof removal service in respect of any request for change of delivery time, date and/or place.
(f) In the event of a black rainstorm warning / tropical cyclone warning signal No. 8 or above, the removal service will be suspended, and another arrangement will be made
(g) The company is not responsible for any delay, suspension or rescheduling due to traffic or weather conditions, or other factors.
(h) All personal data are for the purpose of arranging removal service for the old itemsonly and our company shall comply fully with the obligations and requirements ofthe Personal Data (Privacy) Ordinance (Cap. 486).
(i) In case of any dispute, the company reserves the right of final decision.

Free Recycling of Waste Electrical Appliances 

In order to arrange recycling services for electrical appliances more efficiently, we have entrusted "European Environmental Protection (Hong Kong) Co., Ltd." / "歐綠保綜合環保(香港)有限公司" to recycle electrical and electronic products.

Note 1

Computers

generally including personal computer, desktop computer, tablet computer, laptop computer andnotebook computer.        


Printers

not exceeding 30 kg in weight; one that can be used as a photocopier, facsimile transmitter or scanneris nevertheless regarded as a printer.      

Scanners

not exceeding 30 kg.


Monitors

not having the function of storing electronic data or computing, the size of the display screen is notsmaller than 5.5 inches (measured diagonally) but not exceeding 100 inches (measured diagonally).

WEEE Collection Form

Please write down items & quantity below:

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