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Email: cs@webnix.com

Service Hours:
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Sat: 9:00AM - 2:00PM
Sunday and Public Holiday is closed 


Email Setup User Guide

Please contact our hotline at +852 27208429 or submit online enquiry for assistance.

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RoundCube Webmail FAQ

Click the tab below to see the details

If you are our email clients (not suitable for Office 365 / Exchange online applicants), you should have your webmail account under our RoundCube email server. If your domain name is yourdomain.com, webmail URL generally is  https://mail.yourdomain.com

Our customer services department has sent your email account details. After you login your Webmail, you can change your preferred password by yourself.

   Steps 1: Tap Settings -> Password
   Steps 2: Input Current Password, New Password and Confirm New Password
   Steps 3: Click Save

If you are on leave or out of office and want to setup a auto reply message to your email sender, you can setup this at Webmail. 

Step 1: Tap Settings ->  Vacation
Step 2: Tick Enable
Step 3: Input your auto reply subject and Message

When you are back to office, you can disable it by un-clicking Enable at the same page location.

You can add a email signature for email reply under Webmail.

Step 1: Tap Setting -> Identities
Step 2: You can create different signature for different identities. Under "Signature" Textbox, you can type in your signature and click Save buttons

If you prefer to change your default language for your webmail, you can change it as below:

Step 1: Tap Setting -> Preferences -> User Interface
Step 2: Under combo box "Language" , you can change your preferred language

Download and Setup FTP Connection

Download Filezilla Client

Filezilla Client is open source FTP software that allows you to create a FTP connection to your Web/Ftp account.

Go to FileZilla.org and click "Download FileZilla Client" to your computer desktop

Install FileZilla Client

1. Double click the downloaded program and Run it
2. Click "I Agree"
3. Select "anyone who uses this computer (all users)
4. Choose Components and click Next
5. Choose Install Location (Default) and click Next
6. Choose Start Menu Folder Name (Default) and click Install
7. Finish installation

FTP Site Setup

After installation, you can run your FileZilla software and setup your FTP site.

1. Webnix will provide FTP site name, login name and password for your account

2. Please input your account information as below:
a. Host: Your FTP site name (e.g. ftp.yourdomain.com)
b. Username: Input your ftp site user name
c. Password: Input your ftp site password
d. Default Port: 21
e. Click Quickconnect

If you fail to connect, you can use FileZilla site manager to setup. That is better than quick connect method with more advanced setting features.

File Tranfser

After a successful connection attempt, you can upload or download your files by double clicking on the main navigation windows. 

Web Site Root Folder:
You web site is hosted under httpdocs folder

Webmail SSL Warning FAQ (Firefox)

To access your webmail by using Firefox

Warning for SSL (Firefox)

When Firefox connects to a secure website (the URL begins with "https://"), it must verify that the certificate presented by the website is valid and that the encryption is strong enough to adequately protect your privacy. If it is unable to verify this, Firefox stops connecting to the site and will show you an error page with the message, Warning: Potential Security Risk Ahead. 

Access the webmail

Click the Advanced button to view the error code and other information about the error. Common errors are described in this article. And then, Click Accept the Risk and Continue

Login Page

After previous step, you will see the login page of your Webmail.


File Tranfser

After a successful connection attempt, you can upload or download your files by double clicking on the main navigation windows. 

Linux Platform: 
Your web site is hosted under "Public_html" folder.

Windows Platform:
You web site is hosted under default root folder

Webmail SSL Warning FAQ (Chrome)

To access your webmail by using Chrome

Warning for SSL (Chrome)

When Chrome connects to a secure website (the URL begins with "https://"), it must verify that the certificate presented by the website is valid and that the encryption is strong enough to adequately protect your privacy. If it is unable to verify this, Chrome stops connecting to the site and will show you an error page with the message, Warning: Your connection is not private.  Then, you need to click the button Advanced.

Access the webmail

After clicking the Advanced button to view the error code, the information about the error are described in this article. And then, Click Proceed to mail.yourdomain.com (Unsafe)

Login Page

After previous step, you will see the login page of your Webmail.


File Tranfser

After a successful connection attempt, you can upload or download your files by double clicking on the main navigation windows. 

Linux Platform: 
Your web site is hosted under "Public_html" folder.

Windows Platform:
You web site is hosted under default root folder

Webmail SSL Warning FAQ (IOS:Safari)

To access your webmail by using Safari

Warning for SSL (Safari)

When Safari connects to a secure website (the URL begins with "https://"), it must verify that the certificate presented by the website is valid and that the encryption is strong enough to adequately protect your privacy. If it is unable to verify this, Safari stops connecting to the site and will show you an error page with the message, Warning: This connection is not private.  Then, you need to click the link Show Details.

Access the webmail

After clicking the Show Details to view the error code, the information about the error are described in this article. And then, Click Visit this website, and Confirm the popup warning : Visit Website

Login Page

After previous step, you will see the login page of your Webmail.


Clear Cookies

If your (IOS) Safari still cannot access the login page, you need to clear cookies first and repeat the steps again.

Clear Cookies Steps: (E.g. For IOS 14 or above)
1. Open the Setting app.
2.Tap "Safari"
3. Tap "Advanced" -> "Website Data
4. Choose "Remove All Website Data"

Webmail SSL Warning FAQ (Microsoft Edge)

To access your webmail by using Microsoft Edge

Warning for SSL (Microsoft Edge)

When Microsoft Edge connects to a secure website (the URL begins with "https://"), it must verify that the certificate presented by the website is valid and that the encryption is strong enough to adequately protect your privacy. If it is unable to verify this, Microsoft Edge stops connecting to the site and will show you an error page with the message, Warning: The site is not secure.

Access the webmail

After clicking the Details to view the error code, the information about the error are described in this article. And then, Click Go on to the webpage (Not recommended)

Login Page

After previous step, you will see the login page of your Webmail.


File Tranfser

After a successful connection attempt, you can upload or download your files by double clicking on the main navigation windows. 

Linux Platform: 
Your web site is hosted under "Public_html" folder.

Windows Platform:
You web site is hosted under default root folder

Webmail SSL Warning FAQ (Internet Explorer)

To access your webmail by using Internet Explorer (IE)

Warning for SSL (IE)

When IE connects to a secure website (the URL begins with "https://"), it must verify that the certificate presented by the website is valid and that the encryption is strong enough to adequately protect your privacy. If it is unable to verify this, IE stops connecting to the site and will show you an error page with the message, Warning: This is a problem with this website's security certificate.

Access the webmail

Click Continue to this website (not recommended)

Login Page

After previous step, you will see the login page of your Webmail.


File Tranfser

After a successful connection attempt, you can upload or download your files by double clicking on the main navigation windows. 

Linux Platform: 
Your web site is hosted under "Public_html" folder.

Windows Platform:
You web site is hosted under default root folder

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